Facebook Chat Box ‑ Chatbot supports live chat between you and your customers through Facebook Messenger messaging platform.
To set up Facebook Chat Box ‑ Chatbot, you need to finish settings below:
I. Overview
To app can start to work, you need to turn on 2 things
- App status is ON as the default
- App embed
To turn on app embed, you need to follow steps below:
- Open Overview and find the bell on the right side
- Click the bell to open your theme
- After you click the bell, a popup will appear
- Click Enable/Disable button
- Click the Enable/Disable button to open your theme
- Turn on the Facebook Chat Embed
- Click Save button to save app embed
- Turn back to the dashboard to set up other features
II. Account
NOTE: Make sure that your Facebook Fanpage or Business Page has been activated and published. You must have a Facebook Fanpage account or Business Page that you are an administrator.
Its form is https://www.facebook.com/yourpage/
Connect to a Facebook Fanpage or Business Page that you are an administrator
- Click "Connect Account" to start.
- A Facebook popup will appear to request access to your account. Click "Continue as........" to move on to the next step.
- Click "Select a Facebook page" to choose one of your pages.
- After you choose your page, click "Connect" to confirm.
- Then you have a page connected
III. Conversation Starter
1. Live Chat
- Turn on the feature
- You can also change some formats such as Show on desktop, Show on mobile, Language, Chat Icon Position, Greeting Message, Icon On Chat Box or Custom Colors on the dashboard.
- Click “Save” to save your process.
- Setup Chat Box
- You can customize Chat Icon Position
- Customize Icon Size
- You can edit the text of Greeting Message. If you don't want chat popup show automatically, you can customize it.
- Set up Response Time
- Change the color of chat icon
- Click Save button, then you see the feature
2. Subscribe Popup
- You need to turn on the feature
- This feature used a discount code to stimulate customers to subscribe. You need to have a discount code before using Subscribe Popup.
- Set up text in the Subscribe Popup. You set up Text Editor
- Set up Design Setting
- Set up Subscribe Message, Display options, and Position of Subscribe Popup. You see a preview on the left side of the dashboard.
- Click Save to save settings
- Click Save button, then you see the feature
3. Message Now
- You need to turn on the feature and click Edit button if you want to customize it.
- Set up text in the Message Now. You set up Text Editor
- Set up Design Setting
- Set up Started Message and Display options. You see preview in the right side of dashboard.
- Click Save to save settings
- Click Save button, then you see the feature
IV. Auto Message
1. Abandoned Cart Messages
- You need to turn on the feature and click Edit button if you want to customize it.
- Set up the structure of Abandoned Cart Messages. You can disable or enable Message 1, List of Products, or Message 2 and edit them as well.
- Set up Quick Reply buttons and Payment Delay Time
- Click Save button, then you see the feature
2. Order Confirmation Message
- You need to turn on the feature and click Edit button if you want to customize it.
- Set up the structure of Order Confirmation Message. You can disable or enable Message 1, Order Receipt, or Message 2 and edit messages as well.
- Set up Quick Reply buttons
- Click Save button, then you see the feature
3. Set up Chatbot - Smart Reply
- Set up Welcome Message and Chatbot button
- Set up Autoresponder Keywords
- Set up Keyword, Content Condition and Reply Message
- Set up Persistent Menu
+ You choose Button and name of button. Type a name
+ Set up if when customers click the button, they go to a website or see a message.
+ If you choose Open website, you continue to fill up the box Web URL with a link
+ If you choose Reply with message, you continue to enter a message in the box Reply message
+ Click Add to add that menu
+ Click Add menu button to create another menu. You only can create more main menus.
+ After changing some information, click Save button
+ To delete a menu, you use the third button in the row.
+ After set up everything, click Save button to save all your settings, then you see the feature
V. Marketing Campaign
- Set up a Marketing Campaign
- Set up Campaign Name, Message 1, select Products and Message 2
- Set up Quick Reply buttons and Schedule to start the campaign
- After set up everything, click Save button to save all your settings
If you have any problems during the installation, you can contact us via email: win@autoketing.com.