Facebook Chat Box supports live chat between you and your customers through Facebook Messenger messaging platform.


To install Facebook Chat Box, you need to finish settings below:


NOTE: Make sure that your Facebook Fanpage or Business Page has been activated and published. You must have a Facebook Fanpage account or Business Page that you are an administrator.


Its form is https://www.facebook.com/yourpage/




I. Connect Account


Connect to a Facebook Fanpage or Business Page that you are an administrator 


+ Click "Connect Account" to start.




+ A Facebook popup will appear to request access to your account. Click "Continue as........" to move on to the next step.        

                                                                                       






+ Click "OK" to confirm Facebook's access. 




+ Click "Select a Facebook page" to choose one of your pages. 






+ After you choose a your page, click "Connect" to confirm. 




After completing the steps as above, Facebook Chat Box will display on your website: 

II. Set up Conversation Starters


1. Set up Live Chat


- Turn on the feature


- Click Edit button to set up settings

- You can also change some formats such as Show on desktop, Show on mobile, Language, Chat Icon Position, Greeting Message, Icon On Chat Box or Custom Colors on the dashboard.


- Click “Save” to save your process.


- You can edit the text of Greeting Message. If you don't want chat popup show automatically, you can customize it.


- Set up Response Time


- Change the color of chat icon 


 

- Click Save button, then you see the feature

2. Set up Subscribe Popup


- You need to turn on the feature and click Edit button if you want to customize it.

- This feature used a discount code to stimulate customers to subscribe. You need to have a discount code before using Subscribe Popup.


- Set up text in the Subscribe Popup. You set up Text Editor

- Set up Design Setting

- Set up Subscribe Message, Display options, and Position of Subscribe Popup. You see a preview on the left side of the dashboard.


- Click Save to save settings


- Click Save button, then you see the feature


3. Set up Message Now


- You need to turn on the feature and click Edit button if you want to customize it.


- Set up text in the Message Now. You set up Text Editor


- Set up Design Setting

- Set up Started Message and Display options. You see preview in the left side of dashboard.


- Click Save to save settings

- Click Save button, then you see the feature

III. Set up Auto Message


1. Set up Abandoned Cart Messages


- You need to turn on the feature and click Edit button if you want to customize it.

- Set up the structure of Abandoned Cart Messages. You can disable or enable Message 1, List of Products, or Message 2 and edit them as well.

- Set up Quick Reply buttons and Payment Delay Time

- Click Save button, then you see the feature


2. Set up Order Confirmation Message


- You need to turn on the feature and click Edit button if you want to customize it.


- Set up the structure of Order Confirmation Message. You can disable or enable Message 1, Order Receipt, or Message 2 and edit messages as well.

- Set up Quick Reply buttons

- Click Save button, then you see the feature


3. Set up Chatbot - Smart Reply


- You need to turn on the feature and click Edit button if you want to customize it.


- Set up Welcome Message and Chatbot button


- Set up Autoresponder Keywords

- Set up Keyword, Content Condition and Reply Message

- Set up Persistent Menu



+ You choose Button and name of button. Type a name



+ Set up if when customers click the button, they go to a website or see a message. 


+ If you choose Open website, you continue to fill up the box Web URL with a link





+ If you choose Reply with message, you continue to enter a message in the box Reply message





+ Click Add to add that menu



+ Click Add menu button to create another menu. You only can create 3 main menus.


+ To create a sub-menu, you click button and set up like the instruction above. You only can create 5 sub-menus for each main menus.




+ To edit a menu, you use the second button in the row.



+ After changing some information, click Save button




+ To delete a menu, you use the third button in the row.




+ After set up everything, click Save button to save all your settings, then you see the feature

IV. Set up Marketing Campaign


- Set up a Marketing Campaign



- Set up Campaign Name, Message 1, select Products and Message 2


- Set up Quick Reply buttons and Schedule to start the campaign


- After set up everything, click Save button to save all your settings 


If you have any problems during the installation, you can contact us via email: win@autoketing.com.