REASON 1:


App Status is OFF. Turn on App to work.




REASON 2:



Your Shopify domain is not automatically added into "Whitelisted Domains" in Facebook settings. To solve this problem, you can follow 4 steps below:

1. Click Settings in your Facebook page

2. Click "Messenger Platform"


3. Paste your PUBLIC DOMAIN on SHOPIFY into “Whitelisted Domains”. Its form is:https://yourdomain  OR  https://your-domain.myshopify.com.


For example:



Note: Whenever you change a public domain, you must paste the latest link  into “Whitelisted Domains” in Facebook page settings.


4. Click “Save” to finish


You can refer to 4 steps in an image below.



If you still encounter any difficulties during the installation, please contact us via email: win@autoketing.com