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Your Shopify domain is not automatically added into "Whitelisted Domains" in Facebook settings. To solve this problem, you can follow 4 steps below:

1. Click Settings in your Facebook page

2. Click "Messenger Platform"

3. Paste your PUBLIC DOMAIN on SHOPIFY into “Whitelisted Domains”. Its form is:https://yourdomain  OR

For example:

Note: Whenever you change a public domain, you must paste the latest link  into “Whitelisted Domains” in Facebook page settings.

4. Click “Save” to finish

You can refer to 4 steps in an image below.

If you still encounter any difficulties during the installation, please contact us via email: