Troubleshooting

How to hide guest mode?
Facebook has updated and released the guest mode. This means that customers can chat with you without log-in Messenger. If you want to hide guest mode, ple...
Wed, 26 Aug, 2020 at 9:08 AM
Why have I connected my Facebook page successfully, but Facebook Chat Box still does not work?
REASON 1: App Status is OFF. Turn on App to work. REASON 2: Your Shopify domain is not automatically added into "Whitelisted Dom...
Fri, 8 Mar, 2019 at 4:20 PM
Why don't I see my Facebook page to select after clicking "Connect Account" button?
After you click "Connect Account" button, Facebook will show a popup to ask you some rights. Please give us a permission "send messages from ...
Fri, 8 Mar, 2019 at 4:21 PM